By Erin Kennedy, MCD, CMRW, CERW, CEMC, CPRW
To be effective as a medical practice manager, you need a specific set of traits. It’s also important to exhibit these attributes through your actions, as well as any bio on your practice website and social media. While other factors affect your abilities as a medical practice manager, these traits will increase your chances of success.
You need to be prepared to navigate unknown waters. Here are a few basic points to keep in mind:
- Leadership Skills: A personal drive to lead others is a necessity for those who want to serve at the management level. While leadership skills can be acquired traits, an innate tendency to lead will serve you better in a position of power within a practice.
- A Realistic Viewpoint: Having a dream and goals is important for a successful career, but a realistic viewpoint is even more critical. You need to be able to recognize what is possible and execute the required processes to achieve those goals.
- Patience: Patience is a virtue every manager should have. You can’t expect all of your efforts to produce results immediately. Patiently waiting for the proper timing and the right resources will help you bring your practice to the forefront.
- A Broad Perspective: Keeping short-term goals in mind is essential for ensuring daily objectives are met for your practice, but having a broader perspective can be invaluable. Seeing the bigger picture will help you make smaller decisions along the way.
- Courage: When most people think of courage, they consider the risks that need to be taken to move forward. However, courage can also be defined as the strength required to stop or change direction.
- Financial Expertise: Many practices have a billing manager or biller to handle the day-to-day medical billing and a bookkeeper to handle practice finances. However, the practice manager is often the person who needs to manage the larger budget and understand how money flow factors into the function of the practice. In smaller practices, the practice manager may also manage all or some of the medical billing and accounts payable.
- Domain Expertise: Technology has become a major component in healthcare. You should command a basic knowledge of the latest technology as it relates to your industry. The practice manager should initiate discussions about new technology options to enhance the practice.
- Honor: The dictionary defines honor as adhering to what is right. In the business world, displaying honor lends an authenticity to your management style. An honorable philosophy and actions allow you to readily connect with your team and your patients on an emotional level.
- Perseverance: The healthcare world is rapidly changing, which can make it difficult to keep up and stay on top. This is why the drive to keep going, even when things aren’t proceeding as planned, is important.
This set of traits can help you help your practice to stay independent and succeed even in the most challenging times.
Erin Kennedy, MCD, CMRW, CERW, CEMC, CPRW is a Certified Master & Executive Resume Writer/Career Consultant, and the President of Professional Resume Services, Inc., home to some of the best resume writers on the planet. She is a nationally published writer and contributor of 14+ best-selling career books and has written hundreds of career-related articles. Erin and her team of executive resume writers have achieved international recognition following nominations and wins of the prestigious T.O.R.I. (Toast of the Resume Industry) Award and advanced certifications. She also is a featured blogger on several popular career sites.