Elizabeth Woodcock Answers Your Questions about Medical Billing in 2016

Lea Chatham December 30th, 2015

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As a follow up to our recent webinar, Getting Paid in 2016: What You Need to Know, speaker Elizabeth Woodcock and Kareo have answered some of the medical billing questions posed by participants. Tweet this Kareo story

Q: Can you bill the 99495/96 code with an office visit code on the same day?
A: The transitional care management codes (99495 and 99496) include an office visit, so it wouldn’t be appropriate to bill both on the same day. If, however, you see the patient for their TCM services on October 3, for example, after they were discharged from the hospital on October 1, and the patient returned for another visit on October 15, then you would bill the TCM code on October 3, and the appropriate E/M code on October 15.

Q: Since TCM claims will no longer need to be dated as the 30th day from the date of discharge, does the 30-day post-discharge period still apply? Example: Only one individual may report TCM services and only once per patient within 30 days of discharge.
A: The date of service is changed to the date of the E/M visit. There is no change to the number of physicians who can bill it—only one can do so. CMS reports that it will pay the “first eligible claim.” (See this link for the quote, as well as other information about TCM, noting that the change to the DOS is effective January 1, 2016, so it’s not updated in this document as of the publication of our Q&A summary.)

Q: We do visits with codes 99306-99310, can we use code 99497 in addition to these codes, and does it apply to POLST forms?
A: The American Medical Association (AMA) describes the code, 99497 as: “Including the explanation and discussion of advance directives, such as standard forms (with completion of such forms, when performed)…” Although POLST is not specifically mentioned, one could assume that it would fall under the definition of “standard forms” as it is the “standard” form, Physician Orders for Life-Sustaining Treatment. Importantly, however, the code can’t be billed exclusively for a form being completed. Please review to the entire definition to ensure that you are performing, documenting, and coding the service appropriately. Per the AMA, this code does not exclude 99306-10, and does not require a specific place of service. However, reimbursement determinations may differ by payer.

Q: On the Advance Care Planning, 99497 is the modifier added to the AWV or the 99497?
A: Modifier -33 is added to 99497 to ensure that the service is processed and paid by Medicare (versus requiring cost-sharing by the patient).

Q: Are there any Medicare increases/decreases for mental health? We are already struggling to get paid.
A: In the resources section of the webinar, there is a document that shows the changes for all specialties. You can log back into the recording to get this. Psychiatrists, Clinical Psychologists, and Clinical Social Workers will all experience a 0% change in reimbursement with Medicare in 2016, based on the changes to the Resource-based Relative Value Scale (RBRVS). Like all professionals, the overall update for 2016 for Medicare in 2016 is a negative 0.27%; you’ll also see the 2% sequestration cuts continuing to be applied to all Medicare payments in 2016.

If you are having problems with your billing performance/key performance indicators, the first step is to start looking at your metrics to figure out why. Are you receiving denials due to inaccurate patient information or improper coding? These are things you can fix with some work. Check out some of the resources available at www.kareo.com/resources for educational resources.

Q: Where can we find Physical Medicine/Physical Therapy CPT changes? Is there anything we should be aware of?
A: Check the resources section and download the overview on changes. PT and OT saw 0% change, Physiatrists will have a negative 1% based on the RBRVS changes applied by the CMS. Like all professionals, the overall update for 2016 for Medicare is a negative 0.27%; you’ll also see the 2% sequestration cuts continuing to be applied to all Medicare payments in 2016. For specific CPT® changes, check your specialty society for more details.

Q: I understand the payer cannot drop them due to the grace period via ACA, but as a practice, it’s basically saying the patient does not have coverage and we don’t see patients without insurance – are we REQUIRED to see the patient during the grace period?
A: The answer to this question would depend on the terms of your participation agreement with the payer, as well as whether or not you are bound by EMTALA or a state law. Because there are compliance issues associated with this question, I would suggest consulting your attorney, and analyzing the contract and associated appendices with the payer(s) on the exchange.

These question address only a few things covered in the webinar. For more details on what is coming in 2016, watch the webinar, Getting Paid in 2016: What You Need to Know, and download Elizabeth’s resources from the resources section of the webinar player.

About the Author

Elizabeth Woodcock, MBA, FACMPE, CPC is a professional speaker, trainer and author specializing in medical practice management. She has focused on medical practice operations and revenue cycle management for more than 20 years. 




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Video: Learn Tips to Practice Heads Up Medicine with Mobile EHR

Lea Chatham December 29th, 2015

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Patient expectations are changing. They want more interaction and engagement with their physicians. With the right EHR, you can practice heads up medicine, a technique that allows you to engage patients, with and in spite of technology.

Find out how to use a mobile EHR to practice heads up medicine in this short video with Dr. Tom Giannulli. Tweet this Kareo story

Interested in seeing how a mobile EHR can work for you and your patients? Sign up for the free Kareo EHR today and try it out for yourself.

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Four Tips to Get Ready for a Chronic Care Management Program

Lea Chatham December 23rd, 2015

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By Travis Bond

Everybody’s talking about Chronic Care Management (CCM) and for good reason, though many people admit they don’t know much about the details. The Centers for Medicare & Medicaid Services (CMS) created CPT code 99490 in order to reimburse providers for delivering non face-to-face, in between-visit care coordination services to eligible Medicare patients with two or more chronic conditions. However, with new programs often comes some skepticism and fear.

There are some providers who think that the additional staff they would have to hire to implement the program and ensure its compliance will ultimately cost more money than the reimbursement is worth. However, there are many practices that have seen the benefits of starting a CCM program, including significant recurring revenue and improved care for patients.

If you decide that CCM is right for your practice, and that the financial benefits are worth making some minor changes, there are initial steps you can take to get your practice ready for CCM and implement CPT Code 99490. Tweet this Kareo story

  1. Take the temperature of your practice. It’s important to take a good look at how your practice truly cares for patients and their records. What kind of coordination are you implementing now with the other providers your patient sees? What kind of EMR and technology do you use? What does your admin and care team look like? Do you have the resources available to meet CCM requirements and start a CCM program?
  2. Use CCM as a springboard toward patient-centric care. Today, many providers plan their days based on patient-scheduled appointments. It’s a reactive approach. In order to grow with the future of healthcare it is important to migrate toward more proactive appointments that provide value and regular contact with patients, their other providers, and even their caregivers. Many forward thinking practices provide patients with a full health summary that documents everything from past medical history and hospitalizations, to allergies and medications from all of their providers. This information can not only help patients move through the appointment process more efficiently, it will also ensure that they are receiving complete care. With access to care plans from other providers, there is no duplication of tests or issues with drug interactions the patient may have forgotten to tell you about.
  3. Get a second opinion; hire an expert. Like internists who refer patients to cardiologists, sometimes people need to rely on a specialist to get the job done. CPT Code 99490 has requirements providers need to meet in order to bill and remain compliant. Talk to an expert in the CCM field who knows it inside out and can help you weigh the options of starting CCM in house versus working with a partner. A partner could do all the heavy lifting (software, support staff, billing, nursing services) while the practice reaps a sizeable monthly reward. Regardless of how experts are used, at the very least they can help you build the framework for a new CCM program quickly and efficiently.
  4. Evaluate your technology. Still on dial up? Hope not. Seriously, the thing that needs to be a priority in a thriving practice is the use of  an IT infrastructure that can make the practice work more effectively by gathering and recording all of the information needed to bill for CPT Code 99490. The data gathered and stored on patients help the practice provide complete care and bill for CPT 99490 with confidence, every single month. Old technology costs more time and money to run it than people think, so upgrade sooner than later and reduce your administrative hurdles.

CCM is complex, no doubt about it. Starting with these four steps could help your practice turn from old and ineffective workflows toward the new migration of Medicare’s Chronic Care Management program. Since any provider can bill only once per patient per month for CCM, there will be some who bravely reap the new revenue rewards and others who completely miss out. The big shift to value-based care is going to change the future of healthcare by reducing inefficiencies and finally providing improved healthcare for patients with chronic conditions. Your next step with CCM is simple. Get on board or get left behind.

 About the Author

Travis Bond is the founder and CEO of CareSync, the leading patient-centered engagement solution that combines technology with 24/7 nursing services to facilitate care coordination among patients, family & caregivers, and all providers.

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Top Getting Paid Blog Posts from 2015

Lea Chatham December 22nd, 2015

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As 2015 comes to end it is time for my favorite blog post of the year where I go back and find the best and most interesting posts of the last year to share again. It’s no surprise that ICD-10 played a big role in 2015, but there were great posts about improving patient collections, the future of alternate practice models, and much more. Now is your chance to read them if you missed them during the course of the year.

Here is a baker’s dozen of the best Getting Paid posts from 2015! Tweet this Kareo story

  1. Top 5 TweetChats for Independent Practices: Looking for a way to get more involved in social media AND learn about trends and happenings in healthcare? Participating in healthcare tweet chats is a great way to do both. The following are Kareo’s recommendations for the top 5 healthcare tweet chats for independent practice providers and staff.
  2. Preparing for Value-Based Payment:  Healthcare is a dynamic industry, and physician practices must be able to adapt constantly by revising processes, enhancing documentation, implementing technology, and more. One of the most significant changes on the horizon is the transition from a traditional fee-for-service model of care that emphasizes volume of services provided to a model in which the quality of care as well as patient outcomes dictate payment. Find out how physicians can prepare for a value-based payment system.
  3. Group Visits: Improve Access, Patient Satisfaction, and Revenue: It’s not a time-travel fantasy or a pipe dream. There is a way patients can leave your practice feeling like they got extra attention without your providers spending any more time with them. It’s possible through the magic of a group visit program. Here’s how it works.
  4. 10 Small Practice Topics in the OIG 2015 Work Plan: The annual Office of Inspector General (OIG) Work Plan is a goldmine of information pertaining to provider compliance challenges. Here are some highlights that pertain to physician practices, including insight into what specific issues the OIG may be targeting.
  5. 5 EHR Benefits We Seem to Have Forgotten About:  Now that the government stimulus program has matured, it is worth taking a minute to look at some of the non-government benefits an EHR provides a practice. When you look through these benefits you’re going to tell yourself “These benefits are all so obvious!” In fact, that’s exactly the point of this post. We often take these for granted but they are valuable.
  6. Experts Provide Their Top Tips to Increase Patient Visits: Want to be successful and competitive as an independent medical practice? Then you need to fill that appointment schedule. Five practice management experts offer their top tips to help do just that.
  7. Infographic on the State of Patient Collections: It’s hard to see much beyond ICD-10 right now, but we all know there is more to getting paid than coding. And patient collections is a growing concern for many practices as patient out of pocket increases. The days of writing off patient balances are over. This infographic provides an overview of the current state of patient collections and how you can do a better job of collecting what you are owed.
  8. Membership Medicine Is on the Rise in the Post-ACA Environment: Today’s physicians face many challenges: The costly transition to ICD-10, the complex attestation process for Meaningful Use, the adoption of e-prescribing and portal technologies, the challenges of collecting from patients with high-deductible insurance plans, the barriers of costly overhead, and more. Enter the world of private pay or membership medicine also referred to as concierge and direct primary care.
  9. 6 Tips to Reduce Productivity Loss with ICD-10: It’s a fact: ICD-10 could have a big drain on physician practice productivity. The big unknown is just how much productivity loss will occur. The good news is that practices can mitigate productivity loss related to ICD-10 and ward off these emergencies in a variety of ways.
  10. The Rules Have Changed for Meaningful Use 2015 – 2017: On October 6, 2015 CMS released the long awaited Meaningful Use final rules for 2015 through 2017. Along with releasing the final rules for 2015 through 2017 they also released the Stage 3 (with a comment period) rules and the certification requirements for the 2015 Edition. Now that the rules have been released it’s time to start figuring out what has really changed.
  11. 20 Top Medical Practice Facebook Pages: Kareo combed through hundreds of medical practice Facebook pages looking for great examples of practices that are really engaging patients on social media. Here is the list of Kareo’s top 20 best medical practice Facebook pages for 2015.
  12. 3 Steps to Continue to Manage ICD-10: Although many experts in the healthcare industry predicted that chaos would occur once we flipped the switch to ICD-10 on October 1, just the opposite seems to be true. But we are still in the early days. Where could potential ICD-10 payment problems and/or denials still occur once payers adjudicate more claims?
  13. 9 Changes Coming to Medical Billing in 2016: This fall brought a bevy of changes to physician reimbursement. Elizabeth Woodcock reviews some of hte top changes that will impact physician practices in 2016.

If you enjoyed these posts be sure to stay tuned for new posts from the Getting Paid blog in 2016. With great tip, tricks, and resources you can make it a great New Year for your practice.

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How to Turn Your Phone System Into a Marketing Tool

Lea Chatham December 17th, 2015

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By John Sung Kim

You’ll probably be shocked to discover that your office phone system is actually the source of lost revenue for your practice. Tweet this Kareo story

At the root of this is the fact that an increasing amount of consumers don’t leave voicemails anymore. As Michael Shrage wrote in his 2013 piece in Harvard Business Review, It’s Time to Hang Up on Voicemail, “The issue is not whether I’m for or against voice mail, my view is that people want convenience, people want efficiency. They will migrate toward whatever tools and technologies in the workplace give them that.”

Riding on that trend, in June of 2015 Bloomberg reported that J.P. Morgan was abandoning its voicemail system for roughly 65% of its employees. Gordon Smith, head of the bank’s consumer and community bank division said, “We realized that hardly anyone uses voice mail anymore because we’re all carrying something in our pockets that’s going to get texts or e-mail or a phone call, so we started to cut those off.”

But what does this all mean for independent practices?
If less than 20% of all consumers or patients leave voicemails and you are using your voicemail system after hours to collect appointment requests from patients, then up to 80% of your callers are not identifiable for a callback the next business day.

Even using answering services can have a high percentage of patients saying, “Never mind, I’ll call back later.” The fact is, many never do.

So what’s the solution?
The good news is that there are simple, low cost solutions that allow your practice to rent a “Local DID.” A Local DID (Direct Inward Dial) is simply a local phone number that shares the same area code as your practice’s phone number, and which forwards any incoming calls to your regular phone number.

The benefit of doing this is that a Local DID can do what’s called a CNAM Lookup, essentially looking up the Caller ID of the person who called the number (even if the patient does not leave a voicemail). So while your practice in the past may have received five phone calls after hours and one or two voicemail messages, with the use of a Local DID that supports CNAM, your practice can get the names and phone numbers of all five callers, irrespective of whether they left a voicemail.

You will get a simple email for each caller, stating the name of the caller and the phone number from which they called your office. These types of services are numerous and extremely low cost while also being very easy to set up.

But wait, there’s more!
Because these Local DIDs are so affordable and seamless to set up, consider renting several at a time (each DID can be as low as $10 per month) and to use them in your local marketing campaigns.

For example, a practice may have four different marketing channels—Yellow Pages, Google, their website, and local radio. By renting four different DID numbers that all lead to the same phone number (your practice’s regular line) you can easily place each DID into one of each of the four different marketing channels.

As a result, it is very easy to see which marketing channels are producing the best results in terms of generating new patient phone calls and which ones are not. That is powerful business intelligence into the return on investment of your marketing dollars. Use this information to plan marketing campaigns designed to maximize your growth.

About the Author

John Sung Kim is the technology evangelist at Kareo. He was previously the CEO of DoctorBase, a practice marketing and patient engagement platform that was purchased by Kareo in 2015. He was also the founder and founding CEO of Five9 (NASDAQ: FIVN). He’s acted as a consultant to numerous startups and government organizations including RingCentral, Qualys, Odesk, the city of San Francisco and the California Public Utilities Commission. 


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Video: Is Outsourced Medical Billing for You?

Lea Chatham December 15th, 2015

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According to a 2015 Black Book survey the majority of small and solo practices are considering outsourced billing. But is it right for you?

Find out when outsourcing might be the right choice for your practice in this short video. Tweet this Kareo story

Want to learn more about how to determine if you should outsource and how to find the right billing company? Download To Hire or Not to Hire a Billing Service.

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Free Webinar: Getting Paid in 2016 with Elizabeth Woodcock

Lea Chatham December 10th, 2015

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Getting Paid in 2016: What You Need to Know
Wednesday, December 2, 2015
10:00 AM PT, 1:00 PM ET

Learn about key changes in medical billing coming for practices in 2016 in this free webinar Tweet this Kareo story


Are you wondering how the implementation of ICD-10, dramatic changes to meaningful use and the government’s newest incentive program will affect your practice in 2016? This is no time to go into retreat mode. In this high-energy educational webinar, national speaker and author Elizabeth Woodcock highlights the key changes in payments for practices in 2016.  

Take this webinar’s tactics back to your practice to improve your bottom line in 2016. You’ll come away from this event:

  • With an overview the new CPT codes that will go into effect in 2016, as well as the fall-out from the October 2015 implementation of ICD-10
  • Aware of the reimbursement changes to the 2016 Medicare Physician Fee Schedule, including the Advanced Care Planning codes
  • Having the ground rules for participating in the government’s incentive programs for 2016 to gain incentives—and avoid penalties
  • Understanding the new government incentive program—the Merit-based Incentive Payment System—and how to prepare

Register now to to join Elizabeth. We’re sure you’ll be enlightened!

Register Now

About the Speaker

Elizabeth Woodcock, MBA, FACMPE, CPC is a professional speaker, trainer and author specializing in medical practice management. She has focused on medical practice operations and revenue cycle management for more than 20 years.

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Find Out What’s Coming in 2016 and How to Prepare

Lea Chatham December 8th, 2015

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The December Kareo Getting Paid Newsletter provides expert insights into what is coming in 2016 in healthcare, especially for independent practices, and how to start preparing now. The newsletter also offers a chance to discover upcoming events, news, and resources from Kareo. Plus, learn about how to register for upcoming webinarsRead all this and more now! Tweet this Kareo story

Kareo Getting Paid Newsletter




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8 Experts Share Top Medical Billing and Health IT Predictions for 2016

Lea Chatham December 7th, 2015

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Wondering what 2016 holds for the independent practice? What will the big changes and trends be in medical billing and health IT? The more you know about what is coming, the better you can prepare to continue your practice’s success. Several experts share their predictions for what is to come next year..Tweet this Kareo story




  1. Elizabeth Woodcock: Telehealth will be a focus of practices, as access reaches near crisis levels in rural areas and reimbursement for teleheath is more favorable than ever. Practices will focus on recalling patients for preventive care instead of just picking up the phone thereby becoming active in population health. Texting will become mainstream, as well as self scheduling, with patients demanding more automation from the industry.
  2. Laurie Morgan: I predict that more practices will try (and benefit from) front office technologies to help with patient payment responsibility estimation, pre-authorizations, online scheduling, mobile payments, and more. Practices will gain more reliable cash flow, and patients will be pleased to have more payment options and better cost information.
  3. Tom Giannulli, MS, MD: 2016 is back to patient care year. It is time to focus on making your practice easier for patients to interact with. Discovery on the web, digital interactions pre- and post-visit are all part of the story. Next MIPS and value-based care policy changes will need to be reviewed and each practice will need to start planning how they will manage the changes coming in the next three years.
  4. John Lynn: In 2016, we’re going to see a big increase in practices that move to a direct primary care or concierge medicine model.  Plus, on the other side of the coin, we will see a large percentage of doctors opting out of government programs and accepting the associated penalties for not participating.  This will leave many to consider leaving Medicare and could be the start of major problems for Medicare in some areas of the country.
  5. Betsy Nicoletti, CPC: I would say that this is the year to get serious about PQRS. If you haven’t done it yet, this is the year.
  6. Judy Capko: We are beginning to see some practices breakaway from recently formed affiliations or partnerships with hospitals based on frustrations, disappointing support for patient services, and/or a desire for a little more autonomy and control in decision-making.
  7. John Sung Kim: We will see a surge of independent practices initiating email newsletter campaigns that lead back to their practice’s blog as content marketing begins to rival social media marketing for the attention of consumers. Google’s expected 2016 major algorithm update, which is expected to place an increased emphasis on content that gets measurable unique visits shortly after posting, will further drive this trend towards email newsletters that drive traffic back to a practice’s blog.
  8. Audrey McLaughlin:  I believe that practices that are not actively marketing on social media will start to feel the lag in new patients and business compared to their counterparts.

Clearly, the experts see a few key trends. Practices should start to look at a more comprehensive digital marketing plan and be open to possible options like adding a direct pay program to their practice. It’s also time to get serious about the CMS incentive programs if you haven’t already. Think about 2016 as the year to be open to change and new opportunities.

To learn more about what’s coming, check out December webinars on business trends and reimbursement changes in 2016 at the Kareo Resource Center. If you are interested in learning more about some of the options to help you be a more Agile Medical Practice, visit www.kareo.com/agile-medical-practice.

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9 Changes Coming to Medical Billing in 2016

Lea Chatham December 7th, 2015

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Elizabeth Woodcock

This fall brought a bevy of changes to physician reimbursement. Within a matter of days, the Centers for Medicare & Medicaid Services (CMS) issued the Final Rule for the 2016 Medicare Physician Fee Schedule, and fundamental changes to the EHR Incentive Program for 2015. These announcements came just days after the implementation of ICD-10, and were soon followed by the government’s Bipartisan Budget Act of 2015 which incorporated key changes to healthcare reimbursement.

Given the breadth and depth of the changes, let’s review the modifications that may impact your practice in 2016 – and beyond: Tweet this Kareo story

  1.  A small increase—0.5%—was in place for January 1, 2016, but CMS’ efforts to revalue codes (a 0.77% reduction) offset this near-term bump in payment.
  2. After proposing to require the billing physician also be the supervising physician, CMS backed off the proposal, stating that the “physician (or other practitioner) directly supervising the auxiliary personnel need not be the same physician (or other practitioner) that is treating the patient more broadly…”
  3. The date of service for transitional care management (TCM) codes will now be the date of the visit, versus the end of the month. CMS revealed that the claim can be released on that date as well, thus streamlining the billing process.
  4. CMS confirmed that it will cover advanced care planning (ACP), and set the work RVUs to be 1.50 (99497) with 1.40 for each additional 30 minutes (99498). However, the codes are subject to cost-sharing for the patient (unless billed at the time of the patient’s Annual Wellness Visit, noting that the ACP services should be billed with a modifier -33 in this case and are separately payable) and must be performed by a physician, advanced practice provider (APP), or via incident to under the direct supervision of a physician or APP.
  5. More telehealth services are placed on the “paid” list by Medicare including prolonged service inpatient CPT codes, 99356 and 99357, and end stage renal disease (ESRD)-related services 90963 through 90966, with the originating telehealth site reimbursed a $25.10 facility fee for each patient.
  6. The government’s incentive programs were updated with new measures in the Physician Quality Reporting System (PQRS) and the Shared Savings Program, and a modification of the Value-based Payment Modifier (VBPM). To address “reliability concerns,” the minimum number of patients is increased to 125 to include the practice in the cost assessment. Further, solo practitioners and small groups won’t be subject to the VBPM’s all-cause hospital readmissions measure in 2017 and 2018.
  7. Although there are specific parameters to follow, CMS is allowing hospitals to provide financial assistance to physicians in hiring APPs as a new exception to the physician self-referral law. Social workers and clinical psychologists are also included, with CMS revealing that subsidies are limited to situations in which the APP is providing primary care or mental healthcare services.
  8. The bipartisan budget deal included key elements impacting the healthcare industry. As has been done in years past, the sequestration cuts were tacked on for yet another year, making those 2% reductions to all Medicare payments extend until 2025. Practices that are currently designated as hospital outpatient departments (OPDs) under Medicare’s provider-based billing are grandfathered, but any new OPDs that are physically off the hospital’s campus—defined as 250 yards—will not get an extra payment from Medicare as of January 1, 2017. “New” is considered those OPDs established (and billing claims) as of November 2, 2015, the date the bill was signed into law. These off-campus OPDs won’t be hard to distinguish, because CMS is already requiring a new place of service code – 19 – for off-campus OPDs as of January 1, 2016.
  9. And, finally, there are more than 350 code changes—140 new, 93 deleted, 134 revised —to 2016 CPT®. The American Medical Association clarified the existing prolonged services codes, as well as created two new codes to report prolonged, face-to-face clinical staff services under the direct supervision of a physician or advanced practice provider—99415 and 99416—when the time spent by your staff consumes 45 minutes or more. Furthermore, the AMA clarifies that the behavior change intervention codes, 99406-99409, can be reported with a -25 modifier in addition to an E/M service when performed on the same day, including the preventive medicine physicals (99381-99397). A new code—69209—may come in handy to many; it’s used to report the removal of impacted cerumen using irrigation/lavage (unilateral). Previously, this service was included in the E/M code, although it’s notable that most payers have yet to release their reimbursement determination. Sigh! Having a new code doesn’t always mean you’ll get paid. Before the New Year gets rolling, please review your 2016 CPT® Manual, and check with your specialty society to get the low-down on the changes that will impact you.

To learn more about these changes and others that may impact your reimbursement in 2016, join me for my upcoming webinar Getting Paid in 2016: What You Need to Know on December 16 at 10 AM PT. Register Now!

About the Author

Elizabeth Woodcock, MBA, FACMPE, CPC is a professional speaker, trainer and author specializing in medical practice management. She has focused on medical practice operations and revenue cycle management for more than 20 years. 

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Welcome to Getting Paid, a weblog by Kareo offering ideas, news and opinions about medical billing and practice management with the goal of making medical billing easier and yes, getting you paid. Visit the Product Blog for more information on our products.

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