3 Surprising Ways Technology Can Help Build a Patient-Centered Practice

Lea Chatham May 20th, 2014

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KareoPatient engagement and patient-centered care are hot topics in healthcare. Some of the changes happening in reimbursement are even tied to patient care, satisfaction, and outcomes.


It is likely that all practices will have at least some of their revenue tied to value-based reimbursement at some point.Tweet this Kareo story

While there are plenty of no-brainer tips and tools for improving patient satisfaction and creating a more patient-centered practice, there are also some unexpected features in your practice management and electronic health records systems that can help.

Eligibility Verification
Many practices know that verifying eligibility can help ensure you get paid, but most don’t think about how it impacts the patient experience. Studies have shown that medical billing is a common frustration for patients. They don’t understand their insurance coverage and/or their statement from the practice. The practice is a in a unique position to provide an explanation of coverage and expected patient due amounts at the time of service. Along with a clear policy about patient payment—that can also be reviewed at that time—this can help eliminate surprises for the patient. When patients know what to expect and what they owe, they are less likely to call the practice with questions and more likely to pay their outstanding balance.

Phone Visits
Many patients want phone visits, but most practices don’t think they can get paid for them. Many providers either choose not to consult on the phone or they do it and eat the cost, losing as much as $25,000 a year in uncompensated care. New technology from companies like Ringadoc addresses this problem by providing a solution that enables practices to charge patients for a phone visit up front. This allows the practice to offer a premium, concierge service at a reasonable cost without adding a burden to practice to manage it.

Preventive Care Recommendations
Preventive care recommendations are an often overlooked feature of your EHR, but the benefits can’t be overstated. Based on demographic data, your EHR should provide a list of recommendations like vaccinations, tests (i.e., mammogram, colonoscopy, etc.), and screenings like blood pressure, obesity, or depression. This is valuable not only because it helps ensure that patients get necessary preventive care—much of which is now covered by insurance—but also because it can help generate revenue for you practice through follow up visits or testing services.

Transitioning your practice a patient-centered model has many benefits for you and your patients. Tweet this Kareo story
It can improve patient outcomes and satisfaction while also potentially increasing revenue and making it easier for you to take advantage of value-based reimbursement down the road. For more on how to become a patient-centered practice, download this simple checklist.

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