Free Webinar: Customer Service and Your Bottom Line

Lea Chatham September 13th, 2013

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Wednesday, September 18, 2013
1:00 PM EDT/10:00 AM PDT

Speaker: Rochelle Glassman

Did you know that losing a patient because of poor customer service could cost you a minimum of $25,000 to $100,000 over the lifetime of your patient’s care? Historically, employees in small to midsized practices don’t receive training in customer service. Patients may not be acknowledged right away at check in, or they aren’t greeted warmly. Perhaps they are left waiting after check in for an extended period of time without explanation. In this webinar, Rochelle Glassman will talk about how to train your staff on customer service to improve patient retention and how to terminate a patient when all else fails. By the end of this event you will learn how to:

  • Create customer service policies
  • Choose and hire the right staff
  • Train staff for customer service
  • Greet and treat patients
  • Handle difficult patients
  • And more!

Register today!  You don’t want to miss this.

Who Should Attend Private physicians, practice owners, practice managers, billing managers and others concerned about staying competitive in a patient-driven marketplace.

Rochelle Glassman discusses the cost of bad customer service for Kareo

About Your Speaker:

Rochelle Glassman discusses the cost of bad customer service for Kareo

Rochelle Glassman, a passionate advocate for physicians and medical practices who has devoted her career to helping doctors get paid. Rochelle is the President & CEO of United Physician Services, and is a nationally recognized healthcare consultant known for her candor, tenacity, and vision.

Rochelle Glassman discusses the cost of bad customer service for Kareo

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