Put Your Medical Billing into Overdrive for 2011 with Our Complimentary Recorded Webinars

Kathy McCoy, MBA January 28th, 2011

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As you start this new year, you may be thinking about how to make it a more profitable year for your practice. A good way to start is to review our library of complimentary recorded webinars featuring leaders in the medical billing and practice management fields. Just click on the image, and you’ll have expert advice on demand:

What You Need to Know for 2011

Judy Capko

January 25, 2011

Key Performance Indicators in Medical Billing


Elizabeth Woodcock, MBA, FACMPE, CPC

December 15, 2010


Best Practices in Medical Billing

Elizabeth Woodcock, MBA, FACMPE, CPC

November 10, 2010


And if you would like to learn more about how Kareo medical billing software can help you streamline your medical billing and improve your practice profitability, be sure to watch this demo webinar:

 Streamline Your Medical Billing

Jason McDonald, Kareo

December 17, 2010

If you have requests for subjects you’d like us to cover in future webinars, please let us know. We welcome your ideas!

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Improving Your Medical Billing: Three Easy Steps to Getting the Co-Pay Upfront – Every Time

Kathy McCoy, MBA January 24th, 2011

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3 Easy Steps to Getting the Co-pay UpfrontWhen you collect a co-payment, you know it’s in your contract with your payer. However, it’s not uncommon for some patients to question the need to make a co-pay, or say they can’t afford to make a payment, both of which can be very challenging to your front desk staff or office manager. As co-pays have become a larger portion of a practice’s revenue, making sure your practice collects co-pays has become vital. For optimum success, you want your office staff to collect co-pays upfront from every patient, every time they come in for their appointment.

 Collecting Co-Pays Upfront: The Numbers Don’t Lie

Co-pays represent a significant amount of practice revenue. For example, a solo practitioner whose average co-payment is $20 and sees 20 patients a day collects $400 of co-payments daily. That translates to over $80,000 per year. For the group practice, this number only gets higher. Your front office staff should be held accountable for collecting co-pays and you may want to consider an incentive program to reward them for their success. You can set goals and expectations and track the results easily. Let your staff know that collecting co-pays upfront is essential to the success and growth of the practice and that positive results will benefit them financially when it comes time for their annual reviews.

Here are three easy steps to make sure your practice is collecting the co-pay upfront every time:

1.      Communicate the Co-Pay Information When Scheduling Appointments

Having a highly trained and motivated front office staff that books appointments is paramount to the success of your practice. Booked appointments increase your production and revenue, whereas lost appointments present significant risk to your practice growth and bottom line. An important part of the appointment-booking process is confirming the patient’s insurance information and reminding them to bring their insurance cards and co-pays to their visit. Ideally, you want your front office staff to verify eligibility while they have the patient on the phone, and with the right medical billing software, they can confirm the co-pay amount at that time. If a patient has questions about co-pays, they can be answered during the call. This can save your office valuable time because patients will show up for their appointments with an understanding of your insurance co-pay policy, and be ready to make their payment. It is also beneficial to place a sign inside your office that says something like this: We collect your co-payment at the time of service as required by your insurance company. Of course, it’s also a good idea to put your insurance co-pay information on your practice website. 

2.      Explain to Patients the Importance of Making Insurance Co-Pays

When a patient expresses displeasure with having to make an insurance co-pay, be empathetic and informative. Let them know that in today’s uncertain economy, it would be great if they didn’t have to make a co-pay, but that not collecting it violates your participation agreement with insurance companies and would be considered fraud. This reinforces crucial brand attributes for your practice such as trust, honesty and integrity in the minds of your patients. Next, patients appreciate a smile and a warm and friendly tone when discussing financial matters, particularly those dealing with medical insurance, so make sure your front office staff is sensitive to their needs and treats them like a valued friend or family member. If a patient can’t make a co-pay at their visit, don’t discuss this at the front desk if other patients in the reception area can hear the conversation. Have a staff member take them to a private area to discuss payment arrangements.

3.      Provide the Answers Your Patients Need for Their Co-pay Questions

Following are common questions that patients ask regarding insurance co-pays, along with recommended responses that your office staff can use. Of course, these responses can be modified as your staff sees fit, or be personalized to better suit your practice. It’s a good idea to modify these for your practice as necessary, then distribute them in writing in staff. It’s also helpful to do some role-playing among staff members so they become comfortable with the questions and responses.

Q:        Why does my co-pay cost so much?

A:        Good question. Your co-pay amount is determined by your type of insurance and the overall cost your employer pays for. Some co-pays are different than others.  

Q.        Do I have to make a co-pay today?

A.        Yes, you need to make a co-pay before services are provided. We need to collect co-pays or deductibles because that’s how insurance companies reimburse us. We have a contract with your insurance company, and we are required to collect co-pays in order to remain compliant with that contract.

Q.        I can’t make my co-payment today. Can I pay later?

A.        I’m sorry, but we need your co-payment at the time of your visit. It’s part of our contract with your insurance company, and we need to adhere to it.

Q.        What exactly is a co-pay?

A.        Collecting co-pays is a standard business practice in the medical field. Practices like ours collect them to fulfill our contract with your insurance company.

Q.        How do I find out my co-pay amount?

A.        Let me see your insurance card to see if it’s indicated there. If it isn’t, I will gladly check online or call your insurance company to find out.

Q.        What about elective procedures?

A.        You will still need to make a co-pay. If your elective procedure isn’t covered by your insurance, you will need to make an additional payment. I will check online or call your insurance company now to find out if you are covered.

In the event that a patient comes in for their appointment and has no way of making a co-pay, you will need to refer to your individual office policies to determine the most appropriate plan of action. Many healthcare practices offer payment plans to assist patients with financial hardship. It’s important to have a policy in place and to make sure all staff members are familiar with it and able to answer questions.

These simple steps can help your office staff collect co-pays upfront and without any hassle or confusion from patients. The end result can be a more efficient and productive office, improved practice growth and greater profit.

Note: Learn more about real-time insurance eligibility verification or watch a real-time insurance eligibility demo.

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Medical Billing Software Alert: CMS Publishing Companion Guides for 5010 Conversion in February

Kathy McCoy, MBA January 20th, 2011

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CMS 14th National Provider CallAs I announced last week on this blog, CMS hosted an educational call yesterday entitled “HIPAA Version 5010: Fourteenth National Provider Call – Errata and The Medicare Fee-For Service Companion Guide.” If you missed it, you can download the slides at http://www.cms.gov/Versions5010andD0/V50/list.asp. I had hoped that a recording of the call would also be available, but so far it is not. Check back in a day or so, and it may be posted.

The purpose of the call was to review errata and updates to the companion guides designed to help providers, medical billing services and medical billing software companies in their transition from HIPAA 4010A to 5010. However, what was most interesting in the call to me were the questions raised during the Q&A session:

1)      The Companion Guides are now scheduled to be published in February 2011. CMS advises that they are not able to extend any deadlines, and the guides will be available “very shortly.”

2)      Jurisdictions 2, 6, 7 & 8 have not been awarded to MACs yet. If you are preparing to test and you’re in this jurisdiction, CMS advises that you should contact your legacy intermediate carrier, which should have partnered with a MAC in another jurisdiction. They advised that all MAC awards have been made, but some are being protested. A list of the jurisdictions and their assigned MACs is included in the Companion Guide.

3)      If you are testing before April, check with your MAC, because you cannot be promoted to production until April. There is some benefit to testing before then, in terms of building testing experience and familiarity with the system, but you will have to retest in April.

4)      If you are a Trading Partner (provider, billing service, software vendor, clearinghouse, etc.) under the jurisdiction of several MACs, you will need to access each MAC’s website for their specific protocols.

5)      When asked if claims submitted before Jan. 1, 2012 can be resubmitted in 4010 format after Jan. 1, 2012, the CMS representatives said no. All submissions after 1/1/2012 must be in 5010 format.

6)      A representative of the AMA asked if CMS was still considering consolidating MAC jurisdictions, and pointed out that this would be disastrous if it occurred during the transition to 5010. CMS responded that the MACs are coming up for renewal, but that they do take provider impact into account.

7)      The AMA representative also asked if publication of Implementation Guides was being subsidized by CMS, and CMS said no. This is unlike 4010, which was subsidized with Washington Press—the agreement was not renewed.

8)      In response to one question, the CMS representatives said that any providers new to Medicare who are direct submitters must use 5010 after April. Their intent is not to set up 4010 providers after April.

Medicare FFS Compliance Dates and Timelines

In the call presentation, CMS offered this checklist, which you may find useful:

What You Need to do Next

1)      Get familiar with basic requirements by compiling and reviewing relevant websites and resources (i.e. the Medicare FFS Companion Guide) –understand what you need to do

2)      Contact your software vendor, clearinghouse, or billing service vendor and know where they stand

3)      Contact your MAC(s) and inquire about their testing protocols – test early and test often

4)      Plan to get engaged in Outreach and Education activities with your local MAC(s)

5)      Look out for more communications from Medicare FFS and your MAC throughout 2011 and take action as needed

6)      Seek technical support from your MAC earlier rather than later

7)      Do not assume that someone else is taking care of this for you

Important Dates to Remember

Additional information you may find useful – on slide 19, you will find a partial list of resources with:

The next CMS call is scheduled for March 30, and will cover Provider Testing and Readiness. You may want to register for that call early, before available space is filled. Registration is not yet open, as far as I can determine.

Some readers have asked if Kareo is preparing for 5010/ICD-10; yes, we are in progress with it, and we will publish a timeline on our site soon with key dates for you.

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Out-Source or In-Source Your Medical Billing: How Do You Decide?

Sara M. Larch, MSHA, FACMPE January 12th, 2011

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Out-source or In-source?Whenever I’m asked my opinion about whether outsourcing your billing to an external billing vendor or handling it in your practice (in sourcing) is the best approach, my first question is, why are you asking?  Most often the question has been prompted by a concern that the medical group’s billing performance is just not good enough!  They go on to say that they have “heard” that outsourcing or in sourcing is the best way to go but they usually have very little detail to back up their concern.

So, how do you decide?  How do you answer the question of which methodology is best?  Well, first you have to concede the point that there is no “best” or we would all be doing it the same way.  Instead, there is “best for your medical practice, today and for the next few years.”  Then, let’s move on to discuss some differences in these approaches so that you can determine what is “best for your medical practice.”

Before you consider a decision to change your billing structure, let’s ask why you want to change.  Is your billing performance below industry benchmarks?  If not, then my recommendation would be to leave your billing alone.  One thing everyone can agree on is that a major change in any part of your billing operation will result in a short to mid- term cash impact.  If the change is implemented poorly, you could have a much longer term impact.  Thus, let’s not even consider outsourcing or in sourcing, if performance is at or above industry standards.  If there are specific functional areas that you think can be improved, perhaps you want to consider changing that area only – self pay collections is one that comes to mind.

My personal experience indicates that “no one collects our money like we do.”  This means I seldom go to outsourcing as my first choice.  But, there are compelling reasons why you should outsource.  Some physicians have said to me that they want to recommend outsourcing because they think their cost of billing will go down.  This is one of those areas where you really need to your financial homework.  Unfortunately, there are a few vendors out there who quote really low prices (in the exhibit halls, in the physician cocktail parties, etc.).  Then when you do your due diligence, you find out that the vendor’s definition of “billing” and your definition of “billing” are not the same.  It is extremely important to agree upon the scope of services that will be delivered before pricing is analyzed.    Examples of billing functions that are sometimes optional and thus will be additional cost to the base price can include:  charge capture, payor credentialing, physician coding and compliance, payor contract analysis, collection agency, etc.  Determine what you currently spend on billing (for everything including IT) and then try to price out each functional area.  My experience has been that once all of the billing functions are included, the costs of billing are pretty comparable with the following exceptions:

-       Since payment posting and charge entry are high production areas, it is possible for a larger operation to get some efficiencies

-       Self pay collections, claims processing, and patient statement mailing are usually cheaper at higher volumes; thus an outsourced vendor may have enough volume across all clients to keep these functions at a lower per unit cost.

In sourcing: Keeping the billing within the medical group

Most of us know what it takes to run our own billing operation within our medical group.  But, if you inherit a medical group that has been outsourcing, the issues related to bringing it in house are every bit a challenge!  A few highlights to consider:

-       Practice Management System (PMS):  If you have a PMS within your practice that includes a billing and accounts receivable module, then you’ll implement that while you are hiring billing staff.  It takes a lot of resources to do both concurrently.

-       Staffing: You need a billing expert to manage this new operation.  In some cases, that person will also be the practice administrator and in other cases, you will hire a new billing manager to take responsibility for the new staff and day-to-day operations.  As more physician practices are affiliating with health systems, the billing expert might work for the health system and report up through the hospital revenue cycle department.  Regardless, the human resources effort in staff selection and training is enormous and not without some glitches along the way, usually.

-       Space & Hardware & Maintenance:  If this is a new operation in your medical group or health system, you will include in your analysis the requisite space to support this new operation and the required fixed assets and computer hardware.  There are a number of one time costs that will take place throughout the first year.

-       Communication: Two of the biggest pluses of having your billing within your medical group is the opportunity for excellent communication with all physicians and with all front desk staffs.  Don’t forget to take advantage of this opportunity for frequent face-to-face interactions with physicians, front desk staff, etc.  You will need regularly scheduled meetings to discuss performance and opportunities for improvement.

Outsourcing:  Contracting with an external vendor for billing

Earlier in this article, we discussed the cost of billing and scope of services; here are a few more highlights to consider:

-       Involvement: If you are thinking about outsourcing because you just don’t want to have to deal with billing any more – that is the wrong strategy for you.  When you outsource, it is critical that you stay involved, evaluate the billing service’s performance on a regular basis and create a working relationship with a specific individual.  During the sales and implementation phases, your outsourced billing vendor may involve several people to help get you set up and ready to get that first claim out the door.  Before you get too far into implementation, ask the vendor to identify the representative for your account – the person you will be interacting with on a regular basis.  It cannot be more than one person.  Obviously, there may be more than one person who provides services (usually someone else does reports, etc.) but you need to know who will be your advocate and troubleshooter as needed.  Who will you go to if the billing performance is not as good as you expected?  Managing an outsource billing contract takes a lot of work; failing to understand that and commit the appropriate resources can be a major reason why the structure doesn’t deliver the expected results.

-       Geography is a powerful thing:  When you outsource, the front desk staff and the physicians feel like they just don’t have a relationship with that group of people.  Most often, the billing team is located in another part of town or as technology has advanced, even out of town.  Geography is a powerful negative force in human interaction.  Make sure that if you outsource, you do everything in your power to create regularly scheduled face-to-face interactions and frequent online meetings that will ensure that everyone feels like the same team.

-       Contract: Be really explicit about the scope of services in your vendor contract.  It is sad to walk into a physician practice that has their billing outsourced, and no one can answer questions about who is handling physician coding problems, or the status of credentialing, or why monthly reports are not available until the end of the next month.  It must be clear for every billing function (in detail) who is handling each step in the billing process (the medical group or the vendor?).  Let me offer an example:  vendor’s contract states they are responsible for charge entry.  Physicians want to know if all of their charges have been billed – who is responsible for that?  Charge capture is not mentioned in the scope of services, thus that falls to the medical group.  The outsourced billing vendor is going to be responsible only for entering the charges given to them – not for making sure that all charges were sent to them.  Can you see how specific this relationship needs to be?  It isn’t any easier when you in source your billing; you still have to make sure that both charge capture and charge entry are happening, but at least you don’t have the argument of who is accountable for it. 

Is it more likely for some specialties to outsource more often than others?  “Notably, those referral – based specialties such as neonatology, radiology, anesthesiology, pathology and those physicians specializing as hospitalists, rely on registration conducted elsewhere…. Many of these specialties have found outsourcing to be a compelling option.”1

This article touches on some highlights of this common debate about how our billing operations should be structured – within our medical group or outsourced to an external billing operation.  We won’t settle that debate right now, but hopefully have provided some things for you to look at if you are considering a change.  The most important part of any billing operation is that you have expert management – and that can happen in either model.  That expert has to know physician billing, has to be results driven and an outstanding staff recruiter!  Focus on that expert and then think about the structure.

1 Walker, D, Woodcock, E, Larch, S.  “The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid”, MGMA, 2nd Edition, 2008.

Sara Larch, MSHA, FACMPE, is a speaker and consultant in practice operations and revenue cycle management and co-author of “The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid”.  Email:  smlarch14@gmail.com

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Best Practices: Why Your Practice Needs a Master Coder

Judy Capko January 12th, 2011

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Medical practices are faced with a number of changes each year, some of them unexpected. But one change that comes each year are the changes in the annual revision of current procedure terminology (CPT) codes.  In 2011 there are 212 new codes, 106 revisions and 110 deleted CPT codes.  Are you ready?  If not, there’s a chance your payments will be stalled and some services may go unpaid if you don’t apply these changes.

It’s important for every practice to examine CPT coding modifications each year and revise those that affect their specialty and the services they offer. The updated codes must be changed in the billing system’s charge master and on the encounter form. One of the best ways to make sure this happens is to assign one person in the practice to be the coding expert and hold him or her accountable for implementing these changes.

The Master Coder (MC) may be a new concept for some practices, but embracing this can ensure the practice is compliant. Here are some tips on how to succeed with executing the role of an MC in your practice so that you get paid accurately and timely for what you do.

First, define the role.  This means determining responsibilities the MC will assume.  Typically this includes:

  1. Monitor coding application, ensuring it accurately represents the services performed and services are coded appropriately to get you paid correctly.
  2. Required to monitor coding and billing performance.
  3. Expected to obtain updated CPT and HCPX procedural coding books each year and ICD-9/ICD-10 (diagnostic coding) and implement changes.
  4. Required to attend formal coding continuing education courses each year with close attention paid to changes affecting your specialty.  
  5. Expected to provide entire staff with an annual coding update based on changes that emerge each year.
  6. Responsible for conducting formal coding training sessions for new providers and new billing staff members within 30 days of hire.

Next, identify the person on staff best suited for this position and discuss the role with him or her.  Clarify the responsibilities and accountabilities, and what education and support will be provided.  To begin with, don’t assume the person you have in mind is an expert.  If he is not a certified coder get him trained and certified. The AAPC coding certification is acquired through gaining expertise and passing the test provided by the American Academy of Professional Coders (www.aapc.com). Certified coders are required to obtain continuing education credits to maintain their certification.  You will receive the benefits of providing this training for your MC. She will be the one who keeps the entire practice on course with coding properly.

The MC should also monitor coding performance and variances between providers each month and graph them, presenting the reports to the management team with any explanation she may have to explain variances.  In other words is there a reasonable explanation why Dr. Able is providing more low level E & M services, and Dr. Code is coding all level 4 and 5 CPT codes? It may be reasonable if Dr. Able sees patients with minor problems and Dr. Code sees more patients with multiple chronic problems.

What about those ICD-9 diagnostic codes being used for those chronic visits? Do they support the medical necessity for the level of service?  If not, you might be getting claims rejected or down-coded. On the other hand, if a number of discrepancies are seen, it may be time for a coding audit to clarify the validity of the variance and determine if additional provider training in either coding or documentation of services is needed.

ICD-10 implementation is slated for October 2013. APC is already offering training on this complex code-set that will require far more specificity in diagnostic coding.   This is reason enough for medical practices to create the role of Master Coder now, so you have a skilled expert on board before ICD-10 takes effect.

Finally, use available resources to stay updated. There are many sources to keep your MC in tune with coding updates and billing regulations, including seminars, webinars, podcasts and  other on-line sources that can provide needed support on coding matters such as www.findacode.com.  This subscription service can save you time and pinpoint coding changes that are relevant to the practice.  Another source is www.codapedia.com, which is a free service that offers an open dialogue for coders to share information and offer tips on coding application.

 Coding, documentation and billing is the lifeline of the revenue flow for the practice. With physicians typically charging at least $500,000 a year (and double that for some specialties) it’s worth protecting the revenue.  There’s a big upside to having a MC that knows her stuff and helps the entire office understand coding requirements so that you get paid what you deserve!

Judy Capko is the founder of Capko & Company and author of the popular book “Secrets of the Best-Run Practices,” Greenbranch Publishing, September 2005. Judy has specialized in medical practice operations and marketing for more than 20 years, and is a certified risk management specialist. www.Capko.com

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Medical Billing Tip of the Month — January

admin January 12th, 2011

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We’re pleased to announce this month’s winner of the Medical Billing Tip of the Month contest and the recipient of a $250 gift card:

How to Quickly Work Claims That Need to Be Corrected and Resubmitted

When working claims that need to be corrected in some way and resubmitted, such as adding a modifier, I have discovered that Kareo allows me to make those corrections and rebill the claims much easier and more accurately than ever, especially when working denied line items from an ERA.

When reviewing an ERA, if I see a denied line item and I can see that a correction is in order, such as modifier needing to be appended to the claim and resubmitted, I can:

1)      Double-click on the Claim Reference ID and it will take me back to the encounter where the billing was first entered.

2)       Make my correction/s

3)      Then click on the double arrow to left of the Miscellaneous header and a dropdown box opens up.

4)      Choose Submit Reason 7 (replacement of prior claim).

5)      Type in the Document or Claim control # from the ERA.

6)      Click the Save & Rebill button at the bottom of the screen and the corrected claim is ready to submit in your next batch.

The same can be done when working from paper EOBs by first manually locating the correct encounter for the visit and then following steps 2-4.

Cheri Freeman, CMRS
Manager of Account Services
Virginia College Healthcare Reimbursement Services, LLC

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CMS to Hold Teleconference on Medical Billing with HIPAA Version 5010

Kathy McCoy, MBA January 11th, 2011

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CMS is holding a teleconference on implementation of HIPAA Version 5010, and you’ll have the opportunity to submit questions you’d like answered in advance. To register, visit the site below–but note that registration closes on Jan. 18 or when available space is filled.

Fourteenth National Education Call on Medicare Fee-For-Service (FFS) Implementation of HIPAA Version 5010 and D.0 Transactions
Wednesday, January 19, 2011
2:00 PM – 3:30 PM (Americas) Eastern Time (US & Canada)

The Centers for Medicare & Medicaid Services (CMS) will host its fourteenth national education call regarding Medicare FFS implementation of HIPAA Version 5010 and D.0 transaction standards on January 19, 2010. This session will focus on the errata impact to HIPAA transactions and the Medicare FFS companion guides. Subject matter experts will review how Medicare FFS is implementing the errata, review of the Medicare FFS companion guide, as well as provide information to help the audience through the transition to implementation; the presentation will be followed by a Q&A session. The presentation will be available on the CMS website by clicking on the following link: http://www.cms.gov/Versions5010andD0/V50/list.asp.

Registration will close at 2:00 PM ET on January 18, 2011, or when available space has been filled.

Register Here

Target Audience: Vendors, clearinghouses, and providers who will need to make Medicare FFS specific changes in compliance with HIPAA Version 5010 requirements.

Subject: Medicare Fee-For-Service (FFS) Implementation of HIPAA Version 5010: Implementation of Errata and the Medicare Fee -For-Service Companion Guide


General overview
Medicare FFS implementation of the errata
Medicare FFS Companion Guide
What you need to do
Q & A


Presentation: The presentation will be available on the CMS website by clicking on the following link: http://www.cms.gov/Versions5010andD0/V50/list.asp

Moderator Information
Moderator: Aryeh Langer
Organization: CMS

Presenter Information
Speaker(s): Angie Bartlett
Organization(s): CMS

Register Here

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Join Us for a Complimentary Webinar: What You Need to Know for 2011 – Maximizing Medical Billing and Revenue Management

Kathy McCoy, MBA January 6th, 2011

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Tuesday, January 25, 2010

1:00 PM EST/10:00 AM PST

Maximizing Medical Billing & Revenue Management

Learn how to make 2011 a successful year for your practice or business with Judy Capko, author of the popular book Secrets of the Best-Run Practices and expert speaker and consultant in practice management.

Register Now to Gain Insights on How to:

  • Get YOU paid for what YOU do
  • Know what data you need to guide decision-making—and how to use it
  • Assess strategies to improve financial performance
  • Understand and utilize key components of the financial mindset
  • And much more

Register Now

Program Agenda

During this informative complimentary one-hour webinar, you will learn proven methods to:

  • Demonstrate key components of the financial mindset
  • Identify essential processes to get YOU paid for what YOU do
  • Review the importance of data to guide decision-making
  • Assess strategies to improve financial performance
  • And much more

Question-and-Answer Session — Ask your tough questions and get answers to your current medical billing and practice management issues.

Who Should Attend
Private practice owners, office managers, billing managers, billers, billing service owners and others concerned about improving the profitability of medical practices and managing revenue cycles for healthcare practices will benefit from this informative session.

About Your Speaker:
Judy Capko

Judy Capko Talks About Medical Billing & Revenue Management Maximization

Judy Capko is the founder of Capko & Company and author of the popular book “Secrets of the Best-Run Practices,” Greenbranch Publishing, September 2005. Judy has specialized in medical practice operations and marketing for more than 20 years, and is a certified risk management specialist. Her emphasis is on building patient-centered strategies and valuing staff’s contribution. Beyond this, she focuses on maximizing resources, resulting in improved operational and financial performance. Hundreds of physicians and administrators have benefited from her advice and innovative, energetic approach to organizational management and strategic planning. Judy has gained national recognition in her field, working with both small and large practices, as well as major academic faculty practices from coast to coast. Judy is a popular speaker for major healthcare conferences such as MGMA, national specialty associations, healthcare systems, regional medical societies and healthcare executive summits. She consults for many clients including Kareo medical billing software.

Register Now button

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Welcome to Getting Paid, a weblog by Kareo offering ideas, news and opinions about medical billing and practice management with the goal of making medical billing easier and yes, getting you paid. Visit the Product Blog for more information on our products.

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